Shipping & Return Policies
We ship our products all over Europe.
Delivery within Germany usually takes 2–5 business days, while orders within Europe typically arrive within 3–10 business days. For destinations outside Europe, please contact us.
We usually ship orders placed before 4:00 PM German local time on the next business day. Orders placed after 4:00 PM are typically prepared and shipped within the next two business days.
You can return your order within 30 days after receiving it.
To be eligible for a full refund, all items must be returned unworn, unwashed, undamaged and with the original tags attached. You are welcome to try the pieces on, but please handle them with care.
If an item shows signs of wear, has been washed, damaged or is returned without its original tags, we may reduce the refund amount where permitted by law.
Once we have received and checked your return, we will process your refund to the original payment method. Return shipping is free of charge.
If your item arrives damaged or defective, please contact us at hello@vemano-fashion.com and we will help you find the right solution.
If you notice your mistake shortly after placing the order, please contact us as soon as possible at hello@vemano-fashion.com. If your order has not been shipped yet, we will do our best to adjust or cancel it before it leaves our warehouse.
If your order has already been shipped, you can return the item within 30 days after receiving it and place a new order for the correct product. Please make sure the item is returned unworn, unwashed, undamaged and with the original tags attached.
Return shipping is free of charge.
Yes, you can return your item within 30 days after receiving your order.
To make a return, please contact us first at hello@vemano-fashion.com so we can guide you through the next steps. Items must be returned unworn, unwashed, undamaged and with the original tags attached.
Please use the original packaging where possible, or another suitable package that protects the item during shipping.
Return shipping is free of charge.
We are sorry if your item arrived damaged or defective.
Please contact us as soon as possible at hello@vemano-fashion.com and include your order number, a short description of the issue and, if possible, photos of the damaged item and packaging.
Once we have reviewed your case, we will offer a suitable solution. Depending on the situation, this may include a replacement, repair, refund or another appropriate resolution.
Please do not return damaged items without contacting us first, so we can guide you through the next steps.
Orders Status And Tracking
Shopping at VEMANO is simple.
Choose your favourite piece, select your size and add it to your cart. When you are ready, continue to checkout and complete your order securely.
You can create an account to save your details for future purchases or simply check out as a guest.
You can pay for your order securely through our online checkout.
The available payment methods will be shown during checkout and may include options such as credit card, PayPal or other local payment providers, depending on your country and the payment settings available at the time of purchase.
All payments are processed securely. We do not store your full payment details.
All online orders must be paid at the time of purchase.
Once your payment has been successfully completed, your order will be processed and prepared for shipping. For wholesale or special business enquiries, payment terms may be agreed individually.
All available sizes and products are shown directly in our online shop.
If a piece is marked as available, it is usually in stock and ready to be prepared for shipping. Should an item become unavailable after your order has been placed, we will contact you as soon as possible and offer a suitable solution.
If you need to cancel your order, please email us as soon as possible at hello@vemano-fashion.com with your order number.
We prepare orders quickly, so cancellations are only possible if your order has not yet been shipped. If your parcel is already on its way, you can still return the item in line with our return policy.
You can contact our customer service team via Email: hello@vemano-fashion.com
